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Senior In-House Marketing Representative - Wisconsin Dells
LAKE DELTON WI 53940
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90674981

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Wyndham Destinations

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Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  6 Views, 0 Applications  
 
Senior In-House Marketing Representative - Wisconsin Dells
**Responsibilities/Job Duties:**




+ Responsible for booking owners and guests staying on property both by phone and face to face to offer them an opportunity for an owner update with one of our member service employees.

+ Welcome guests warmly to the resort and provide them with brief information about the resort, resort activities and services, and activities in the area.

+ Must be 100% flexible with schedule and able to work days, nights, week-ends, and holidays.

+ Assist with the supervision of In House Marketers when Marketing Manager is not onsite.

+ Report any issues, call outs, team concerns directly to Marketing Manager.

+ Maintain open communication with Marketing Manager.

+ Prepare additional reports deemed necessary by management.

+ Lead by example, remain at desk during scheduled shift with the exception of 15 minute breaks and 30 minute lunch break.

+ Direct supervision of In House Marketers: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary.

+ Actively participate in successfully rolling out cooperate and site level initiatives to marketing team.

+ Actively participate in all mandatory leadership meetings.

+ Active as an In House Marketer as well as a leader for the In House Marketing Team.

+ Involved in administrative processes for In House.

+ Direct supervision of In House Marketers: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary.




+ Resolve issues pertaining to tour statuses, bookings, coding and etc.

+ Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).

+ Coordinate with marketing team regarding new/changes in marketing programs (booking/gifting policies).

+ Impact 80% of Guest Guide presentations while on shift.

+ 2 hours of every shift will be spent working (role playing at desk or impacting presentations) with Guest Guides on same scheduled shift.

+ Ability to effectively communicate with site leadership

+ Attend all Pac United calls requested

+ Perform other related functions not listed.




**Performance Standards:**





In order to remain in Lead role at the Dells, Lead must maintain the following:






+ Must not fall below budgeted pen rates for more than 60 day in either owner or non- owner pen rate.

+ Site must not fall below budgeted pen rates for more than 60 days in either owner or non-owner pen rate.

+ If at any time the lead falls below for either owner or non-owner, individually or as a site for 60 days he/she shall be removed from the lead position.





**Key Position Criteria:**






+ Excellent customer service and selling skills

+ Strong values of customer service and integrity

+ Positive, enthusiastic and outgoing attitude

+ Excellent communication and listening skills

+ Self-motivated, and goal driven with high propensity to succeed

+ Demonstrated rapport building skills

+ High degree of reliability and integrity

+ Ability to work independently and contribute as a team player

+ Presents oneself as a professional role model

+ Physical ability to stand upright on feet for extended periods

+ Be a team player, supporting and motivating others

+ High degree of resilience and ability to handle rejection

+ Ability to quickly build rapport

+ Sound problem solving and negotiating skills



**Minimum Requirements and Qualifications**



**a)** **Education**



High School Diploma or Equivalent



**b)** **Knowledge and skills**



Ability to work under pressure, time constraints, multi-task, and site specific knowledge of process



**c)** **Technical Skills**



FOCUS, EXCEL, Google Docs, etc.

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